Complaint handling

With reference to Italfinance MCC - Mediazione Creditizia Corporate S.r.l. and in accordance with the provisions of sector legislation, we provide our customers with a Complaints Service, which can be activated in the following ways:

• Complaints must be sent to Italfinance MCC S.r.l. by registered or ordinary mail with return receipt mail to the address Via L. Balicco 109 - 23900 Lecco, via certified mail to the e-mail address italfinancemcc@pec.it or via e-mail to the address info@italfinancemcc.com.
  Italfinance MCC S.r.l. undertakes to respond within 60 days of receipt of the communication.
• If the customer is not satisfied or has not received a response within 60 days of sending the complaint, before resorting to the judicial authorities, he/she must experience the mediation procedure with the Credit Broker (in this case Italfinance MCC S.r.l.) at one of the registered organizations in the appropriate register, if this is prescribed on the basis of the legislation in force on the subject of compulsory mediation.

If disputes should arise with the Mediator in the context of the contractual relationship established, the customer will not be able to appeal to the banking and financial Arbitrator, as specified in the OAM document n.27/2020.

To view information relating to statistical data on complaints handling during 2023, consult the following document:

• Rendiconto sulla gestione dei reclami Rif 2023.pdf